Engagement typically refers to an employee’s job satisfaction, loyalty, and inclination to expend discretionary effort toward organizational goals.

Studies consistently show significant business benefits derived from enhancing engagement. These include improved sales, customer satisfaction, productivity and staff retention.

Accordingly, rewards for improving engagement can be significant. However, studies also show that investment in such initiatives requires commitment from the top down and a systematic approach. Whilst the employee experience can be enhanced by relatively simple actions, they require a framework, consistency and continuity.

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Employee Engagement, Speciality Retail